FAQ Categories

Before contacting us your question may be asked by others, please check the categories below of our frequently asked questions, if you dont find what your looking for please get in touch.

General

  • What is Lucky Red Casino?
  • Can I win real money?
  • How do I know the games are fair?
  • Is the casino secure?
  • What are the benefits of registering with Lucky Red Casino?
  • How old do I have to be to play at Lucky Red Casino
  • Can I play for real money in my jurisdiction
  • I can't find an answer to my question on this page?
What is Lucky Red Casino?

Lucky Red Casino is part of the Club World group of online casinos that utilize Real Time Gaming software, giving you the ultimate online casino experience with more than 100 authentic Casino games, which can be played for Fun or Real money.

Can I win real money?

Of course, you can win Real Cash that you can withdraw and spend on anything you like.

How do I know the games are fair?

All of our software is audited by Technical Systems Testing (TST) – a third party auditor to confirm that the games are fair and true. All hands are dealt by a certified random number generator, which is also audited independently.

Is the casino secure?

Yes. We use the very latest encryption and secure communication techniques to ensure the security of your casino account and your personal information and we will never share your personal details with anyone else. It is very important for you to choose a secure password when registering your casino account and to keep this information private.

What are the benefits of registering with Lucky Red Casino?

Lucky Red Casino has been operating online since 2005 and in that time have built up a reputation for fantastic games, excellent customer service, fast cashouts and reliable payment processing. This has been recognized with numerous awards from the online player community.

How old do I have to be to play at Lucky Red Casino

We do not permit anyone under the age of 21 to play for real money.

Can I play for real money in my jurisdiction

It is up to you to determine the legality of online gaming in your local jurisdiction, please ensure that you check our terms and conditions page though for a list of countries that we do not accept.

I can't find an answer to my question on this page?

Our dedicated UK based customer service team is here to assist you 24 hours a day, seven days a week by Live Chat, Email and Telephone. Please visit our contact us page for our contact details.

Getting Started

  • What do I need to do to play at Lucky Red Casino?
  • What is the verification process?
  • What documentation is needed for verification?
What do I need to do to play at Lucky Red Casino?

To play for free or real money at Lucky Red Casino you will need an internet connection and can either download and install our casino software on your computer or access the casino via instant play in your browser or on your mobile device. For a quicker and smoother gaming experience on desktop we recommend that you choose the download option and install our casino suite on your computer.

What is the verification process?

For security reasons you will need to verify your account before you make your first withdrawal you can do this by sending along copies of the required documents in the section below to: cashier@luckyredcasino.com.

What documentation is needed for verification?

You will need to verify your account before you make your first withdrawal from Lucky Red Casino. This can be done by sending the following documents to cashier@luckyredcasino.com you will only ever need to do this once:

  • Copy of government issued ID (Scan/photograph)
  • Front and back copy of any credit/debit card used for a deposit
  • Address confirmation document – copy of utility / phone bill, bank statement etc.

Cashier

  • How can I deposit to my account?
  • How long does it take before I can play my deposit?
  • How can I withdraw my winnings?
  • How long does it take to process my withdrawal?
  • How do I verify my account?
  • I have requested a withdrawal but want to continue playing; do I cancel the request or make another deposit?
  • Why has my withdrawal request been returned to my balance and why was I not informed?
  • When is the cashier team available to discuss my withdrawal?
  • How much can I deposit to my Lucky Red Casino balance?
  • Is it safe to use my credit card at the Lucky Red Casino?
  • Why has my credit card deposit been declined?
  • What alternatives to credit card deposits do you offer?
How can I deposit to my account?

Once you have registered your casino account, login and press the Cashier button. Select your location from the list and the deposit methods available to you are displayed along with all the relevant information. Just select the one you want and follow the on-screen instructions.

How long does it take before I can play my deposit?

Deposited funds are credited instantly to your casino balance with the exception of Wire Transfers which can take up to 10 days to clear.

How can I withdraw my winnings?

To withdraw money from your account, press the Cashier button and select the Withdraw tab along the top of the screen. Choose the method you wish to use to receive your winnings and follow the on screen instructions. The cashier page of our website contains more information on each withdrawal method. You can track the status of your withdrawal requests by going selecting the “Transaction history" screen.

How long does it take to process my withdrawal?

Your withdrawal will be processed in 24-48 business hours, as long as the account is verified, and we have all the information required to make the payment.

How do I verify my account?

To verify your account please complete our verification form and return it to us with proof of ID, proof of address and proof of possession of any credit cards you have used to fund your account. Please do not forget to obscure the middle eight digits on your card before send us the copy.

I have requested a withdrawal but want to continue playing; do I cancel the request or make another deposit?

You are welcome to do either by pressing the cashier button in the lobby. If you have withdrawal(s) pending you can select it from the list and press ‘Submit’ to return the funds to your balance, if you want to leave the withdrawal pending and make another deposit just press the ‘Deposit’ button further down the page to bring up the normal deposit options.

Why has my withdrawal request been returned to my balance and why was I not informed?

If we do not have sufficient information to process the payment (account number is missing etc) or your account has not been verified our cashier will return the funds to your balance. Although you will be sent an email explaining this we recommend that you check your account regularly while you have a withdrawal pending as our emails are often caught in spam filters.

When is the cashier team available to discuss my withdrawal?

Our specialized cashier team are available during UK office hours, if you have any specific questions outside these times please contact our 24/7 support team who will be able to assist you in the vast majority of cases.

How much can I deposit to my Lucky Red Casino balance?

We set different deposit limits to different players based on a range of factors including the length of time they have held an account with us and whether the account has been verified or not. If you would like increased deposit limits, please contact our customer services team.

Is it safe to use my credit card at the Lucky Red Casino?

Yes, absolutely. We use the very latest encryption techniques to ensure that all the information you provide us is completely secure.

Why has my credit card deposit been declined?

We pride ourselves on having the best payment processing in the industry but sometimes card transactions are declined and for a variety of reasons. If this happens either wait a few minutes and try again, try a different card or contact our customer services team who will be able to provide you with more specific details and solutions.

What alternatives to credit card deposits do you offer?

For a current list of all our available deposit methods please visit the Cashier from the casino lobby and select your country from the drop down list.

Bonuses

  • What is a Bonus?
  • Can I cash out bonus chips?
  • What are wagering requirements?
  • What is a wager?
  • How do I claim a deposit bonus?
  • How do I claim a free chip bonus?
  • What are comp points?
  • How fast do I earn comp points?
  • How much are comp points worth?
  • If I do not wish to receive bonuses what do I do?
What is a Bonus?

Bonus chips can be added to your balance to give you more chances to win!

Can I cash out bonus chips?

All bonuses at ClubWorldCasinos are unredeemable which means that you cannot withdraw the bonus chips. You can win with the bonus and cashout the winnings however any outstanding bonuses in your account will be deducted when you request a cashout.

What are wagering requirements?

In return for receiving these extra chips we often require that you play (wager) a certain amount in the casino before requesting a cashout. Sometimes only certain games count towards this requirement so please make sure you understand the terms and conditions of each event before you claim the bonus. You can check the wagering requirement remaining at any time by clicking on the Cashier button in the lobby.

What is a wager?

A wager is defined as 'Putting money at risk'. So if you play 10 hands of blackjack at $5 a hand you have wagered $50. You can win, lose or draw as many of these hands as you can - it doesn't matter. What matters is that you wagered it.

How do I claim a deposit bonus?

All bonuses are claimed using coupon codes. To claim a coupon you must enter the code in the cashier either immediately before or after your deposit is approved. Playing any of our games between depositing and entering the coupon code will prevent you from receiving the bonus. To redeem a coupon visit the cashier from the lobby and then click on the Redeem Coupon tab along the top of the screen. Then just enter the coupon code and click the Redeem button, the bonus chips will be added to your balance instantly.

How do I claim a free chip bonus?

If you have been provided with a free chip coupon code the chips will be added to your balance instantly once you have redeemed the coupon in the cashier. To do this first log in to your casino account. Once you are logged in click on the cashier button and then on the Redeem Coupon tab along the top of the screen. Then just enter the coupon code and click the Redeem button, the bonus chips will be added to your balance instantly.

What are comp points?

Comp points are accumulated on each bet you place and you can convert them into cash at any time. You can see your comp point balance in the cashier and convert them into your cash balance by clicking on the ‘My Account’ tab.

How fast do I earn comp points?

This varies depending on the game you are playing. The base rate is 1 comp point per 10 currency units you wager.

How much are comp points worth?

100 comp points can be converted to 1 unit of the currency you are playing in e.g. if you have a USD account 100 comp points can be converted to $1

If I do not wish to receive bonuses what do I do?

If you do not wish to receive any bonus chips please contact our support team.

Technical

  • What do I have to do in order to play at the Lucky Red Casino?
  • How Long Does the Download Process Take?
  • What are the System Requirements?
  • What are the minimum user system requirements?
  • After downloading the software, what do I do next?
  • What's the name of the download setup program?
  • What should I do if I can't find the Lucky Red Casino icon on my desktop?
  • Does Club World Casino's Software Support Mac?
  • What happens if my Internet connection fails during a game?
What do I have to do in order to play at the Lucky Red Casino?

You can download and install our software directly on your computer or play our instant play version in your browser. For quicker smoother game play we recommend our Download version as it contains our entire suite of games with the maximum quality graphics, sound and play speed.

How Long Does the Download Process Take?

Using cable or ADSL connections, the download takes no more than 2 minutes. Download is only necessary the first time you play at the casino. After that it's just a simple matter of going to your computer's 'Start' menu and/or your computer's desktop.

What are the System Requirements?

All you need is a Windows compatible computer with Internet Explorer and an Internet connection. To play our Instant play version you will also need the Flash plug in which is available for free from the Macromedia website.

What are the minimum user system requirements?

* Pentium II 300. * 64 MB memory. * 56K modem connection * Windows 98 (or above) * Internet Explorer 5 (or above), Netscape Navigator 6 (or above) or AOL 5 (or above).

After downloading the software, what do I do next?

Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process.

What's the name of the download setup program?

Setupcasino.exe - it will either be found on your desktop or in the folder you designated.

What should I do if I can't find the Lucky Red Casino icon on my desktop?

It will be in your Start Menu under Programs, don’t forget to click the double down arrow to show all the programs.

Does Club World Casino's Software Support Mac?

Only our flash games are compatible with Apple Mac computers. However if you have Windows emulation software on your MAC you can use this to access the download version of the casino.

What happens if my Internet connection fails during a game?

Our casino software tracks every stage of every game, so if you are disconnected during a game you can simply re-connect and finish it whenever you like.